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FAQ

Frequently Asked Questions

Your Most Popular Questions for Saaep.

What is the best method to use when ordering?

Simple answer, www.saaep.ie is by far the best way to place your order. When you do, you will get a live collection or delivery time, which is an accurate reflection of when your order will be ready for collection or delivered to your door. Your order is also processed automatically into our POS system and our team can start preparing it right away. When you order via Justeat, Deliveroo or Uber, each order must be manually processed into our system and this can delay your order, particulary during busy periods. Also, the entire amount you spend (excluding a small Stripe fee) will be forwarded onto us, and we save on commissions (Just Eat 14%, Uber 13%, Deliveroo 12%) this in turn helps us invest more money into our staff and business. You will also get the very best value when you order direct at www.saaep.ie.

Alternatively you can Call our friendly staff on (01) 8475886 and a member of our team will be happy to help.

How long will my delivery order take?

We aim to have your order with you in 30 minutes or less, however this may increase slightly during peak times. All orders are made fresh to order and dispatched immediately so your food will always be fresh, hot and very tasty. Our drivers are experienced, but sometimes traffic, roadworks, a sudden rush of delivery orders may delay things slightly, you can be assured we are always striving to get your food to your door in a timely manner. We always love to see our customers visit our store and collection and takeaway orders will take approx 10 minutes to prepare

Can I request my dish spicy or not spicy?

Yes simply request the spice level in the comments box or mention it when ordering via phone and ie. Mild / Hot / Very hot and we will be sure to adapt your dish.

What about allergens?

An allergen guide is listed on our menu, this is only a guide, wok cooking is a fast and furious business and as such cross contamination can occur. Please call us to place your order if you suffer with allergies to any of our ingredients. We can cater for vegans, coeliacs, and our entire menu is dairy free. No MSG is added to any of our dishes.

Are you actively seeking to operate in an environmentally friendly way?

We are extremely conscious of climate change and the environment as a whole. We constantly monitor all areas of our business and try and improve where possible. Some examples are: Many Vegan / Vegetarian menu options, Hybrid delivery vehicles, phasing out if single use plastic items, Water saving cooking equipment and taps, low emitting led bulbs, sensor lights in certain areas of the store, our used cooking oil is recycled and turned into bio-diesel, all our packaging is recyclable. (Unlike some other takeaways we don’t use plastic Sellotape to seal our customers containers) We have an onsite recycling facility complete with compostable bins for food waste, and all our waste is segregated and handled In the most environmentally friendly way possible. We know we can never say we have done enough, and we will keep adapting and changing to lower our carbon footprint.

How is your food so nice?

The real secret behind our delicious and nutritious cuisine is ….. Well its not a secret at all, we combine a very clean, organised and tidy kitchen with experienced chefs who cook with knowledge, pride and passion. We provide them with the freshest and best ingredients we can get our hands on and the result is the amazing fresh and tasty food our customers love…. Simple!

Do you offer catering services?

Yes. Let Saaep Thai add that special touch to any special occasion, work party or social gathering! Our expert team will help take your gathering to the next level with an amazing culinary experience for all your guests. Enquire Now (catering@saaep.ie) (20 persons minimum)

Do you do any special offers or discounts?

We usually have some sort of deal being offered on our social media channels, links at the base of this page. See what you can find there and give us a like!

Can I collect my order or is it delivery only?

Yes you can collect your order from us, we are located at Unit 4 Butterly Business Park, Kilmore Road, Artane, Dublin, D05 FE06 with parking readily available right outside.

Where is your beef from?

All our beef is 100% Irish and we sustainably source our vegetables locally whenever possible. High quality, fresh ingredients is our focus.

What time do you deliver until?

We are able to take last orders for delivery until 10.00pm Sunday-Thursday and 10.30pm Fridays and Saturdays. Call us now on 01 847 5886

Where can I provide feedback?

We are always trying to improve and make your experience with Saaep more enjoyable. Customer feedback is very important to us . Please email any feedback to: info@saaep.ie, Thank you

Which areas do you deliver to?

We deliver to Dublin 3, Dublin 5, Dublin 9, Dublin 13, & Dublin 17

What about franchise opportunities?

We are seeking to partner with suitable franchise partners in the greater Dublin area. If you would like to spice up your business portfolio and get involved at the early stage of this journey, then email info@saaep.ie and we will be in touch. (Minimum liquid capital required €100k. Prospects with existing units also considered.)

Traditional & Authentic tHAI Cuisine
Breaking The Boundaries of Flavour.
Get in touch

Contact Us

Unit 4 Butterly Business Park, Kilmore Road, Artane, Dublin, D05 FE06 Ireland
info@saaep.ie

(01) 847 5886

Ordering

Order by Phone or Online

Nutritious & Delicious Thai cuisine for collection or delivery to your door in Dublin 3, Dublin 5, Dublin 9, Dublin 13 and Dublin 17